Refund policy · Last updated 26 August 2026
A fourteen-day request window with clear digital-research boundaries.
This policy explains how to request a refund and when completed discovery, delivered files or commenced custom research affect eligibility.
14-day money-back request window
You may request a refund within 14 calendar days of purchase by emailing contact@insightvault.info. Consumer rights that cannot lawfully be excluded remain unaffected.
How to request a refund
Include the order number, purchaser email, product name and a short explanation. We may ask for reasonable information needed to identify the transaction or understand a delivery problem.
Eligibility
A request is normally eligible when it is made within the window and the paid discovery, custom research or final digital deliverable has not been substantially performed or supplied with the customer’s consent. If part of the service has been performed, any refund may be reduced to reflect work already delivered where the law allows.
After a refund
When a refund is approved, access to refunded files, private workspaces, support and licences ends. The customer must stop using and remove refunded deliverables except where applicable law provides otherwise.
Team and multiple purchases
Refunds for duplicate, team or multiple-product purchases are reviewed against the actual accounts, access, report credits and work already supplied. Contact the team promptly so unused access can be protected.
Exceptions and technical issues
Refunds may be unavailable after a custom service has been fully performed, a final digital deliverable has been supplied following express consent, the request falls outside the window or the account has materially violated these terms, subject always to mandatory law. If a file cannot be accessed, contact us first so we can replace or repair the delivery.
Payment disputes and contact
Please contact us before opening a payment dispute so the team can review delivery, access and order records. Approved refunds are returned through the original payment route when possible; processing time depends on the payment provider. Contact contact@insightvault.info.