Support · A human research handoff
Keep the order number and research context together.
For delivery, order updates or a question about an existing report, contact the team and include the product name, order number and the subject being researched.
The details that make support move faster.
A concise description lets the first response reach the real issue.
Identify the order
Include the order number, product and purchaser email.
Describe the state
Write what was agreed, delivered or expected and the date involved.
Share safely
Send screenshots or redacted examples, never passwords or private keys.
Name the urgency
Explain the operating impact and any deadline that cannot move.
Questions worth answering before checkout.
Visit support centerWhat can I commission research on?
Start with a company, industry, market or a plain-language research question. Choose the closest report type, or use a personalized package when the scope does not fit a standard format.
Do I need a subscription?
No. Individual reports start at £20.00. Packs and bundles are available when you need a broader research workflow.
What is included with a Company Report Credit?
One structured company lookup. The exact sections depend on the available scope and are confirmed before delivery.
Can I export my research?
The delivery format depends on the product and scope. Common deliverables include PDF, CSV and spreadsheet-ready files.
What makes a personalized package different?
It begins with your exact question rather than a fixed report shape. Scope is agreed after checkout.
Where can I get help?
Use the support center or email contact@insightvault.info for a direct response.
A useful support request starts with visible context.